About InsideCXM

InsideCXM is focused on bringing you the latest insights from the field of customer experience management (CXM). CXM is about using customer insights to create meaningful experiences — regardless of how or where customers engage with your brand, online or off — which help create satisfied, loyal brand advocates and ambassadors.

Our authors are industry experts who have their finger on the pulse of customer experience. They cover a wide range of topics such as aligning your organization to deliver a unified experience; creating contextual customer journeys and using customer insights to build a smarter experience.

InsideCXM is powered by SDL, the leader in global customer experience management.

– Learn more about SDL.

Contact InsideCXM

You can view our editorial guidelines.

Should you have comments, questions or other inquiries? We’d love to hear from you…

If you have business-related questions, please contact business@insidecxm.com

For technical support inquiries, please contact techsupport@insidecxm.com

If you’re interested in writing for InsideCXM, please send your credentials and a sample of your work to authors@insidecxm.com