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On Your Mark, Go, Get Set!

At the Olympics, if you start before the gun sounds, you’re penalized and all the participants start again. Do it again and you get disqualified. But in business your customer care team should always jump the gun. In fact, if you wait … Read Full Article

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Men are from Mars, Women Like Social Media

More than once, I’ve read statistics that demonstrate how women are much more likely to use social media than men. Some of those statistics focus on the specific role a woman may have in life. One that I noticed specifically mentioned how … Read Full Article

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