CMO Perspective

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Bi-Weekly 3×3 CXM Bulletins

InsideCXM bulletin

The InsideCXM 3×3 – Bulletin #13

Welcome to your essential bulletin to keep you at the top of your customer experience management game. 3 x Customer Experience Management Articles Starbucks’ CEO Sent a Remarkable Email to Employees Yesterday. Here Are 2 Takeaways Customer experience management … more »

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Expert Insight


The Battle Between “Busy” and “Productive”

Today we have unprecedented access to information anywhere and anytime. We can multitask using multiple screens, and we can connect and converse on the fly—yet there are still only 24 hours in a day. Do you think that our increased level of “connectedness” today has anything to do with being busier, … more »

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Industry News

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CX Masters – Meet the Experts of Customer Experience Management