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Delivering Service that Makes Cents/Sense

What happens when #JustBeNice isn't enough? Let's look at this through the lens of customer service. About a year ago, you bought a new grill at a national chain. The sales reps were friendly and convinced you to buy the store brand, the … Read Full Article

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The Secret to Customer Retention

Want to know the secret to customer retention? I'll tell you, but first a story. I grew up on a farm in Ohio and, as a young girl, had many horses over the years. One of my horses was named Rusty, and he was what many would call "barn … Read Full Article

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