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CMO Perspective


Where Customer Experience Is Heading in 2015 and Beyond

For marketers, change is now the rule, not the exception. That means the New Year will be filled with new opportunities… and new challenges. Are you ready to turn the page and embrace all that lies ahead? To help you prepare, here are five ways I see customer experience evolving in 2015: More … more »

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Bi-Weekly 3×3 CXM Bulletins


The InsideCXM 3×3 – Bulletin #6

Welcome to your essential bi-weekly bulletin to keep you at the top of your customer experience management game. 3 x Customer Experience Management Articles How are Organisations Optimizing their Customer Experiences? Have Your Customers At Goodbye: A Customer … more »

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Industry News

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CX Masters – Meet the Experts of Customer Experience Management