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Defining the CEO Customer Commitment

Is Your CEO Serious About Driving the Customer Agenda? Answer the 12 Commitment Questions Below to Find Out. I’ve never seen a CEO who wouldn’t sign up for customer loyalty, customer focus and just plain improving things for their … Read Full Article

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How to Become a CUSTOMER ACTION HERO!

Becoming a hero to your customers is more about reliability than it is about heroics.  You don’t have to leap tall buildings in a single bound.   If they could just count on you…to always deliver, to always be there, to fix what ails them, … Read Full Article

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