CMO Perspective

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Bi-Weekly 3×3 CXM Bulletins

InsideCXM bulletin

The InsideCXM 3×3 – Bulletin #8

Welcome to your essential bulletin to keep you at the top of your customer experience management game. 3 x Customer Experience Management Articles Marketing vs IT: Who Drives the Customer Experience? #BMAthriving Why Customer Service Representatives Might Be … more »

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Expert Insight

Shopping

The Future of Physical Shopping = Customer Experience(s)

It used to be that “going shopping” was a get-in-the-car-and-drive experience. However, just about everyone is transitioning to some form of online shopping these days. Shopping malls across the country seem to be on a downhill slide; bookstores are going the way of the dodo, and mobile apps make … more »

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Industry News

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CX Masters – Meet the Experts of Customer Experience Management

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